Shipping Policy

Clear delivery expectations, from checkout to doorstep.

Order Processing

• Processing time: Orders are typically packed and dispatched the next business day (Monday–Friday), excluding public holidays.

Carriers

We ship using reputable carriers such as USPS, UniUni, or GOFO Express. Carrier selection depends on your destination and the service level available for your address.

Estimated Delivery

• Estimated transit time: 7–10 business days after dispatch (estimate, not a guarantee).

Delivery estimates can vary due to carrier operations, weather events, peak periods, or regional service limitations.

Delivery Notes

In some locations, carriers may not complete a direct door delivery. If this happens, a delivery notice may be left and your package may need to be collected from a local post office or pickup point according to the carrier’s local policy.

Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear after the carrier first scans the package.

Delays

If your tracking has not updated for an extended period or your package appears delayed beyond the estimate, contact us and include your order number so we can assist.

Support

For shipping questions, contact contact@ko-zenith.com and include your order number.