Refund Policy
Clear, fair, and transparent—so you know exactly where you stand.
Return Window
If you are not satisfied with your purchase, you may request a return within 90 days of receiving your order. To begin the process, you must contact us within this timeframe.
Eligible Products
We accept returns under the following conditions:
- Unopened items: Products must be returned in their original, sealed condition.
- Opened items: Products that have been opened may be returned for inspection, provided they have not been excessively used, damaged, or altered.
All returned items are reviewed by our quality assurance team. Products showing signs of misuse, tampering, or excessive consumption may not be eligible for a full refund.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is received safely.
Non-Returnable Items
Products that are fully consumed, clearly unsaleable, or fail inspection for hygiene or safety reasons may not qualify for a refund.
How to Start a Return
To initiate a return, contact us with your order number and reason for return. Our team will provide further instructions.
Email: contact@ko-zenith.com
Phone: +1 (888) 804-9334
Refund Processing
Once your return is received and approved, refunds are issued to the original payment method. Processing times are usually 3 business days, but may vary depending on your bank or payment provider.